RETURNS AND EXCHANGES

 

 

Received a faulty item?

We sincerely apologies if you have experienced any fault with your Nevaeh jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team -can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.

Please Note: We are not held liable for any address errors the customer inputs at checkout.

Need to exchange?

If you would like to exchange an item you will need to return the original order to our office:

 

Nevaeh Jewellery Ltd

4 Cropper Close

Blackpool

Lancashire

FY4 5PU

United Kingdom

Please include all of the following information in your returning package:

  • your full name                                         
  • order number
  • reason for returning the item(s)
  • the size/item you would like to exchange your item for

Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty. 

 

Please note: We are very happy to offer you an alternative size if your item does not fit however we are unfortunately unable to exchange goods for different items.

Want to make a return? 

We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage).

Earrings: These Items cannot be returned/refunded for hygiene reasons. However we will honour our promise to exchange/replace broken or faulty goods.

Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase.

Please note that you will have to bear the direct cost of returning the product and this will not be included in your refund. We will not pay any custom charges on returned items, you will need to clear this in order for your return to be processed.

Please note that international customs duties and sales taxes are NOT refunded for shipments.

Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. 

Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty. 

Please include all of the following information in your returning package:

  • your full name                                         
  • order number
  • reason for returning the item(s)
  • whether you would like a refund or exchange.

Please send back the item to:

Nevaeh Jewellery Ltd

4 Cropper Close

Blackpool

Lancashire

FY4 5PU

United Kingdom

BUILD YOUR BOX – REFUND & EXCHANGE POLICY.

If for any reason you are not 100% satisfied with your purchase of jewellery box, don’t worry we have a number available for you.

Exchanges: Should you want to want to make an exchange for a different item or different size, we will be more than happy to do this for you. Please return the unwanted item in its original condition & contact our customer service team with your order number and which item you would like to exchange for. Once we have received the return, we will send out your exchange.

Refunds: We can only process a refund if the whole jewellery box is returned with all items in their original condition. Unfortunately, if the order is only part returned, we will be unable to process any refunds.

Should you have any queries please contact our customer service: enquires@nevaeh-store.com

 

BUY 2 GET 1 FREE & PART RETURNS:

Should a purchase be made with the buy 2 get 1 free promotion & you wish to only return part of the order please note any refunds will be calculated in line with the promotion.

  • A partial refund will be given should the full order not be returned.
  • A full refund will be given should all the items be returned in the correction condition