Lifetime Warranty On Tarnishing
Water Resistant
HEAT Resistant
SWEAT Resistant
Free Nevaeh Velour Pouch Bag
The big hitters in our industry sell their product 8-10x the actual cost. We take the hit and bring the same quality and better products to you at a more affordable price. To bring the best quality within reach of you, we’ve been able to scale our stock and build relationships with best and most trusted jewellers globally ensuring we can still supply you with the best, without having to break the bank.
Shipping
We offer a lot of great shipping options for all over the world. Please see below all shipping methodsShipping time guidelines are as follow:
UK (domestic) Shipping -
Standard Shipping (Royal Mail Tracked 48) - 2 day delivery, non tracked service - £2.50 or FREE on orders over £30
Next Day Delivery (Royal Mail Tracked 24) - Next working day delivery, fully tracked - £3.50 for all orders
United States Shipping -
North American Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked and signed - £4 for all orders - Free On Orders Over $50
North American Express Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £12 for all orders
Global Shipping -
Global Economy Delivery (Royal Mail 10 - 12 Working Days, Untracked) - 10-12 working days, non tracked service - £9 or FREE on orders over £70
Global Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked - £14 for all orders
Australia Shipping -
Australia Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked and signed - £4 for all orders - Free On Orders Over $50
North American Express Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £12 for all orders
European Shipping -
EU Standard Delivery (Royal Mail 3 - 5 Working Days, Tracked) - 3-5 working days, fully tracked - £4 for all orders - Free On Orders Over £40
EU Express Delivery (DPD 2 - 3 Working Days, Tracked) - 2-3 working days, fully tracked and signed - £15 for all orders
RETURNS
Faulty item : We sincerely apologies if you have experienced any fault with your Nevaeh jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team -can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.
Exchange: If you would like to exchange an item you will need to return the original order to our office Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
Refund: We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
We cannot offer exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept the return.
Please include all of the following information in your returning package:
. your name
. order number
. reason for returning the item(s)
. whether you would like a refund or exchange.
Please send back the item to.
Nevaeh Jewellery
Unit 4, Cropper Close
White hills business park
Blackpool
FY4 5PU
Faulty item : We sincerely apologies if you have experienced any fault with your Nevaeh jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team -can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.
Exchange: If you would like to exchange an item you will need to return the original order to our office Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
Refund: We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
We cannot offer exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept the return.
Please include all of the following information in your returning package:
. your name
. order number
. reason for returning the item(s)
. whether you would like a refund or exchange.
Please send back the item to.
Nevaeh Jewellery
Unit 4, Cropper Close
White hills business park
Blackpool
FY4 5PU
Our Nevaeh Promise to you.
Our lifetime warranty covers all our claims that will not happen with your purchase. We guarantee our jewellery will never fade, tarnish, or lose its colour. That includes in the shower, sea, pool, wearing while training or exposed to sweat and heat. Our jewellery is built to last. However, should it tarnish, we will replace it for free. Just send an email with your order number & a photo to our customer service team enquires@nevaeh-store.com & we will be there to help.
